Network connectivity issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Public network

Locations

DFW1, DFW2, DFW3, DFW4, DFW5, MIA1, SJC1, SJC2, SJC3, WAS1, WAS2, WAS3


September 18, 2025 00:42 UTC
[Identified] On September 17 at 22:42 (UTC) we detected public network issues between the listed locations and other locations in Europe. Customers may observe RTT deviations and packet loss on this direction. Our engineers are carrying out diagnostics and emergency maintenance works. To help us figure out the sources of the issue, send your diagnostic data with the following information: 1. Your current source IP address. 2. Your destination IP address. 3. Output of the traceroute / ping / mtr utility from the location where there are delays to your server. Read more information here: https://www.servers.com/knowledge/linux-administration/how-to-provide-the-technical-support-team-with-network-diagnostic-results We will update the status as soon as we get any new information.
Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed location. During the maintenance, power generators of power feeds in these locations will be tested. Unavailability of your servers is not expected.

Components

Power system

Locations

SJC2

Schedule

August 15, 2025 14:00 - September 26, 2025 01:00 UTC


August 15, 2025 14:00 UTC
[Update] The scheduled maintenance has begun.
Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed location. During the maintenance, power generators of power feeds in this location will be tested. Unavailability of your servers is not expected.

Components

Power system

Locations

SIN2

Schedule

September 1, 2025 01:00 - September 26, 2025 11:00 UTC


September 1, 2025 01:01 UTC
[Update] The scheduled maintenance has begun.
Power system maintenance Planned Maintenance

Description

The data center has scheduled a power system maintenance on electrical distribution boards in the listed location. The power feed redundancy status will stay the same during the maintenance. Unavailability of your servers is not expected.

Components

Power system

Locations

MIA1

Schedule

September 8, 2025 11:00 - September 19, 2025 23:00 UTC


September 8, 2025 11:00 UTC
[Update] The scheduled maintenance has begun.
Power system maintenancePlanned Maintenance

Description

The data center has scheduled power system maintenance in the listed location. During the works, the data center will perform maintenance of the uninterruptible power supplies (UPS). Unavailability of your servers is not expected.

Components

Power system

Locations

SIN1

Schedule

September 11, 2025 01:00 - October 1, 2025 17:00 UTC


September 11, 2025 01:00 UTC
[Update] The scheduled maintenance has begun.
Power system maintenancePlanned Maintenance

Description

The data center has scheduled power system maintenance in the listed location. During the maintenance, uninterruptible power supply (UPS) in this location will be tested. Unavailability of your servers is not expected.

Components

Power system

Locations

MIA1

Schedule

September 15, 2025 11:00 - September 27, 2025 00:00 UTC


September 15, 2025 11:01 UTC
[Update] The scheduled maintenance has begun.

Servers.com website




Operational

Portal - portal.servers.com




Operational

Ticket/e-mail system




Operational

Public network




Partial Service Disruption

Global Private Network




Operational

Direct Connect




Operational

Power system




Planned Maintenance

Cloud servers




Operational

Cloud storage




Operational

DNS resolver




Operational

Load balancers




Operational

Firewalls




Operational

Kubernetes




Operational

Public API




Operational

VPN to DRAC




Operational

VPN to Global Private Network




Operational

Authoritative DNS




Operational

Cooling system




Operational

Scheduled Maintenance

Power feed maintenancePlanned Maintenance

Schedule

September 18, 2025 06:00 - 15:00 UTC

Components

Power system

Locations

AMS1, AMS3

Description

The data center has scheduled power feed maintenance in the listed locations. During the maintenance, power generators of power feeds in these locations will be tested. Unavailability of your servers is not expected.
Infrastructure servers maintenancePlanned Maintenance

Schedule

September 18, 2025 08:00 - 14:00 UTC

Components

Portal - portal.servers.com, Public API, VPN to DRAC

Locations

DFW3

Description

We have scheduled maintenance of the infrastructure servers in the listed location. During the works, we will migrate software to new servers due to the upgrade of our infrastructure. Unavailability of your servers is not expected. However, iDRAC, VNC console and server management via portal.servers.com and the Public API will be unavailable during the maintenance.
Firewall service maintenancePlanned Maintenance

Schedule

September 23, 2025 02:00 - 04:00 UTC

Components

Firewalls

Locations

LUX1

Description

We have scheduled Firewall service maintenance in the listed location. We will migrate our infrastructure to a new firewall solution to enhance the service. This upgrade will improve performance, resilience, and security. During the maintenance, public network unavailability of up to 2 minutes is expected for the servers connected to the firewall instances.
Power feed maintenancePlanned Maintenance

Schedule

September 23, 2025 05:00 - 17:00 UTC

Components

Power system

Locations

AMS6

Description

The data center has scheduled power system maintenance in the listed location. Data center engineers will maintain an uninterruptible power supply (UPS) and power it off. During the maintenance, one of the two power feeds in the affected racks will be switched off, causing one of the power distribution units (PDUs) to shut down in these racks. The servers in these racks have two power supply units (PSU) connected to different PDUs, so only power redundancy reduction is expected. Customers with servers in the affected racks will receive a separate notification. No impact is expected for other racks.
Firewall service maintenancePlanned Maintenance

Schedule

September 23, 2025 10:00 - 12:00 UTC

Components

Firewalls

Locations

WAS1

Description

We have scheduled Firewall service maintenance in the listed location. We will migrate our infrastructure to a new firewall solution to enhance the service. This upgrade will improve performance, resilience, and security. During the maintenance, public network unavailability of up to 2 minutes is expected for the servers connected to the firewall instances.
Power feed maintenancePlanned Maintenance

Schedule

September 24, 2025 05:00 - September 25, 2025 17:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Description

The data center has scheduled an uninterruptible power supply (UPS) maintenance in the listed locations. The power feed redundancy status will stay the same during the maintenance, but the battery protection will be temporarily reduced. Unavailability of your servers is not expected.
Power feed maintenancePlanned Maintenance

Schedule

October 1, 2025 05:00 - 15:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Description

The data center has scheduled power feed maintenance in the listed locations. During the maintenance, power generators of power feeds in these locations will be tested. Unavailability of your servers is not expected.
Power feed maintenancePlanned Maintenance

Schedule

November 17, 2025 06:00 - 18:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Description

The data center has scheduled an uninterruptible power supply (UPS) maintenance in the listed locations. The power feed redundancy status will stay the same during the maintenance, but the battery protection will be temporarily reduced. Unavailability of your servers is not expected.

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