Network connectivity issuesOperational

Incident Status

Operational

Components

Public network

Locations

SJC1


November 14, 2025 20:25 UTC
[Investigating] Operational

Today at 20:04 (UTC) we detected network issues in the listed location. Customers could observe RTT deviations and packet loss on this direction. Our engineering team resolved the issue with network connectivity at 20:16 (UTC). If you are still affected by the issues, please send your diagnostic data with the following information: 1. Your current source IP address. 2. Your destination IP address. 3. Output of the traceroute / ping / mtr utility from the location where there are delays to your server. Read more information here: https://www.servers.com/knowledge/linux-administration/how-to-provide-the-technical-support-team-with-network-diagnostic-results All systems are operating normally now. If you have any questions, please submit a request to our support team. We apologize for any inconvenience.
Power system maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed location. During the maintenance, DEIF controllers of diesel generator set (DGS) will be replaced. Unavailability of your servers is not expected.

Components

Power system

Locations

SIN2

Schedule

October 13, 2025 01:00 - October 31, 2025 15:00 UTC


November 12, 2025 06:32 UTC
[Update] The data center has extended the maintenance. We will provide the next update when we have new information, but no later than November 28, 16:00 (UTC).

October 28, 2025 02:26 UTC
[Update] Unfortunately, the data center engineers need more time to complete the maintenance. We will provide the next update when we have new information, but no later than November 14, 16:00 (UTC).

October 13, 2025 01:00 UTC
[Update] The scheduled maintenance has begun.
Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed location. During the maintenance, power generators of power feeds will be tested. Unavailability of your servers is not expected.

Components

Power system

Locations

SIN2

Schedule

November 3, 2025 00:00 - November 27, 2025 13:00 UTC


November 3, 2025 00:00 UTC
[Update] The scheduled maintenance has begun.
Power system maintenancePlanned Maintenance

Description

The data center has scheduled power system maintenance in the listed location. During the works, data center engineers will perform uninterruptible power supplies (UPS) maintenance. The works will be carried out in two stages: Stage 1: November 03, 2025, 00:00 (UTC) - November 09, 2025, 15:00 (UTC); Stage 2: November 10, 2025, 00:00 (UTC) - November 16, 2025, 15:00 (UTC). Unavailability of your servers is not expected.

Components

Power system

Locations

SIN2

Schedule

November 3, 2025 00:00 - November 16, 2025 15:00 UTC


November 14, 2025 03:01 UTC
[Update] The data center has extended the technical window for the second stage of power system maintenance at the listed location. The new technical window below: Stage 2: November 10, 2025, 00:00 (UTC) - November 19, 2025, 15:00 (UTC).

November 11, 2025 01:23 UTC
[Update] Stage 2 of the scheduled maintenance has begun.

November 11, 2025 01:08 UTC
[Update] Stage 1 of the maintenance has been completed successfully. Related services are operating normally.

November 7, 2025 05:50 UTC
[Update] The data center has extended the technical window for the first stage of power system maintenance at the listed location. The new technical window below: Stage 1: November 03, 2025, 00:00 (UTC) - November 12, 2025, 15:00 (UTC); Stage 2: November 10, 2025, 00:00 (UTC) - November 16, 2025, 15:00 (UTC).

November 3, 2025 00:00 UTC
[Update] Stage 1 of the scheduled maintenance has begun.

Servers.com website




Operational

Portal - portal.servers.com




Operational

Ticket/e-mail system




Operational

Public network




Operational

Global Private Network




Operational

Direct Connect




Operational

Power system




Operational

Cloud servers




Operational

Cloud storage




Operational

DNS resolver




Operational

Load balancers




Operational

Firewalls




Operational

Kubernetes




Operational

Public API




Operational

VPN to DRAC




Operational

VPN to Global Private Network




Operational

Authoritative DNS




Operational

Cooling system




Operational

Scheduled Maintenance

Power feed maintenancePlanned Maintenance

Schedule

November 17, 2025 06:00 - 18:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Description

Maintenance of the power generators has been scheduled in the listed locations. During the maintenance, power generators of power feeds in these locations will be serviced. Unavailability of your servers is not expected.
Power feed maintenancePlanned Maintenance

Schedule

November 17, 2025 06:00 - 18:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Description

The data center has scheduled an uninterruptible power supply (UPS) maintenance in the listed locations. The power feed redundancy status will stay the same during the maintenance, but the battery protection will be temporarily reduced. Unavailability of your servers is not expected.
Power system maintenancePlanned Maintenance

Schedule

November 17, 2025 13:00 - November 19, 2025 02:00 UTC

Components

Power system

Locations

DFW5

Description

The data center has scheduled annual preventive power maintenance in the listed location. During the works, data center engineers will test static transfer switches (STS) to ensure that the equipment is operational. Unavailability of your servers is not expected.
Infrastructure servers maintenancePlanned Maintenance

Schedule

November 18, 2025 09:00 - 12:00 UTC

Components

Portal - portal.servers.com, Public API, VPN to DRAC

Locations

WAS3

Description

We have scheduled maintenance of the infrastructure servers in the listed location. During the works, we will update the server software to improve service stability. Unavailability of your servers is not expected. However, we expect the impact described below for up to two hours: - unavailability of iDRAC, VNC console and server management via the portal.servers.com control panel and Public API; - suspension of all pending processes in the portal.servers.com control panel (OS reinstallation, ordering new or changing current services) and their automatic resumption afterward; - unavailability of the VPN to DRAC service.
Power feed maintenancePlanned Maintenance

Schedule

November 19, 2025 04:00 - November 21, 2025 13:00 UTC

Components

Power system

Locations

DFW1, DFW2, DFW3, DFW4

Description

The data center has scheduled power feed maintenance in the listed locations. During the maintenance, power generators of power feeds in these locations will be maintained. Unavailability of services is not expected.
Power feed maintenancePlanned Maintenance

Schedule

November 20, 2025 07:00 - 16:00 UTC

Components

Power system

Locations

AMS1, AMS3

Description

The data center has scheduled power feed maintenance in the listed locations. During the maintenance, power generators of power feeds in these locations will be tested. Unavailability of your servers is not expected.
Management network core switch maintenancePlanned Maintenance

Schedule

November 24, 2025 08:00 - 12:00 UTC

Components

Portal - portal.servers.com, Public API, VPN to DRAC

Locations

WAS3

Description

We have scheduled maintenance of the core management network switches in the listed location. During the maintenance, we will update the switches software to improve the stability of the services provided. Unavailability of your servers via the private and public networks is not expected. However, due to the nature of the works being performed, there is a risk of unavailability of the following services up to one hour in the worst case: - server management via the portal.servers.com control panel and Public API; - iDRAC and VNC consoles of the servers.
Management network core switch maintenancePlanned Maintenance

Schedule

November 27, 2025 08:00 - 12:00 UTC

Components

Portal - portal.servers.com, Public API, VPN to DRAC

Locations

WAS3

Description

We have scheduled maintenance on the management network core switches in the listed location. During the maintenance, we will update the switches software to improve the services stability. Unavailability of your servers via the private and public networks is not expected. However, due to the nature of the works being performed, there is a risk of unavailability of the following services up to one hour in the worst case: - server management via the portal.servers.com control panel and Public API; - iDRAC and VNC consoles of the servers.

Servers.com | Privacy | Legal