Servers.com System Status

Network connectivity issues Degraded Performance

Incident Status

Degraded Performance

Components

Global Private Network

Locations

DFW1, DFW2, DFW3, DFW4, DFW5, MIA1, SJC1, SJC2, WAS1, WAS2, WAS3

April 3, 2025 00:45 UTC

[Investigating] We have detected network issues between the listed locations and our others locations in Europe. Customers may observe increasing network latency, partial or full packet loss on this direction. Our engineers are carrying out diagnostics and emergency maintenance works. To help us figure out the sources of the issue, send your diagnostic data with the following information: 1. Your current source IP address. 2. Your destination IP address. 3. Output of the traceroute / ping / mtr utility from the location where there are delays to your server. Read more information here: https://www.servers.com/knowledge/linux-administration/how-to-provide-the-technical-support-team-with-network-diagnostic-results We will update the status as soon as we get any new information.

Power issues in our datacenterRedundancy lost

Incident Status

Redundancy lost

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

April 2, 2025 10:58 UTC

[Investigating] We have detected a power outage in the listed locations, which could affect the power redundancy for some equipment. Currently, our engineers are diagnosing the source of the issue. We will update the status as soon as we get more information. If you observe any issues, please let us know.

Power system maintenancePlanned Maintenance

Description

The data center has scheduled power system maintenance in the listed location. During the maintenance, main switchboards in this location will be maintained. Unavailability of your servers is not expected.

Components

Power system

Locations

WAS3

Schedule

March 19, 2025 11:00 - April 16, 2025 23:00 UTC

March 19, 2025 11:00 UTC

[Update] The scheduled maintenance has begun.

Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed location. During the works, data center engineers will perform uninterruptible power supply (UPS) maintenance. Unavailability of your servers is not expected.

Components

Power system

Locations

SJC2

Schedule

March 25, 2025 14:00 - April 7, 2025 23:00 UTC

March 27, 2025 19:38 UTC

[Update] The scheduled maintenance has begun.

Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed location. During the maintenance, power generators of power feeds in these locations will be tested. Unavailability of your servers is not expected.

Components

Power system

Locations

SIN2

Schedule

March 30, 2025 16:00 - April 30, 2025 16:00 UTC

April 1, 2025 09:32 UTC

[Update] The scheduled maintenance has begun.

Servers.com website

Global

Operational

Portal - portal.servers.com

Global

Operational

Ticket/e-mail system

Global

Operational

Public network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Global Private Network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Degraded Performance

Direct Connect

AMS1 AMS2 AMS3 AMS5 AMS6 DFW4 DFW5 HKG1 LON1 LUX1 MIA1 SJC2 WAS3

Operational

Power system

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Redundancy lost

Cloud servers

Amsterdam - az1 Amsterdam - az2 Amsterdam - az3 Amsterdam - az4 Dallas Luxembourg Washington San Jose Singapore

Operational

Cloud storage

Amsterdam Dallas Luxembourg Singapore

Operational

DNS resolver

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Load balancers

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW3 DFW4 DFW5 HKG1 LUX1 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS3

Operational

Firewalls

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW3 DFW4 DFW5 LON1 LUX1 MIA1 SIN1 SJC1 SJC2 WAS1 WAS3

Operational

Kubernetes

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW3 DFW4 DFW5 LUX1 MIA1 SIN1 SJC1 WAS1 WAS3

Operational

Public API

Global

Operational

VPN to DRAC

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

VPN to Global Private Network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Authoritative DNS

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Cooling system

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Scheduled Maintenance

Power feed maintenancePlanned Maintenance

Schedule

April 7, 2025 05:00 - 17:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Description

The data center has scheduled uninterruptible power supply (UPS) maintenance in the listed locations. The power feed redundancy status will stay the same during the maintenance, but the battery protection will be temporarily reduced. Unavailability of your servers is not expected.

Power system maintenancePlanned Maintenance

Schedule

April 7, 2025 12:00 - April 9, 2025 01:00 UTC

Components

Power system

Locations

DFW5

Description

The data center has scheduled annual preventive power maintenance in the listed location. During the works, data center engineers will test static transfer switches (STS) to ensure that the equipment is operational. Unavailability of your servers is not expected.

Network maintenance of the spine switchPlanned Maintenance

Schedule

April 8, 2025 01:00 - 05:00 UTC

Components

Global Private Network

Locations

LUX1

Description

We have scheduled maintenance on one of the private network spine switches in the listed location. During the maintenance, software of the private network spine switch will be updated. Unavailability of customers' servers via the private network is not expected.

StatusHistory