Network connectivity issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Public network

Locations

SIN1



November 29, 2023 15:12 UTC
[Identified] Now we are observing multiple cable damages that caused network issues. The backbone network provider is already working on repairing the cables. We will update the status as soon as the cables are repaired and normal network operation is restored.

October 23, 2023 00:00 UTC
[Investigating] We have detected network issues in the listed location. Customers may observe increasing network latency, partial or full packet loss on this direction. Our engineers are carrying out diagnostics and emergency maintenance works. To help us figure out the sources of the issue, send your diagnostic data with the following information: 1. Your current source IP address. 2. Your destination IP address. 3. Output of the traceroute / ping / mtr utility from the location where there are delays to your server. Read more information here: https://www.servers.com/knowledge/linux-administration/how-to-provide-the-technical-support-team-with-network-diagnostic-results. We will update the status as soon as we get any new information.
Power grid maintenancePlanned Maintenance

Description

The data center has scheduled power grid maintenance in the listed location. During the works, data center engineers will perform UPS maintenance. The maintenance does not imply any downtime and there is no impact on power redundancy level in the data center.

Components

Power system

Locations

LON1

Schedule

February 20, 2024 07:00 - March 7, 2024 20:00 UTC



February 20, 2024 07:00 UTC
[Update] The scheduled maintenance has begun.

Description

The data center has scheduled network equipment maintenance in the listed location. During the works, data center engineers will be carrying out a full survey of all incoming fiber optic cables into the data center. Unavailability of your servers via the private and public networks is not expected.

Components

Public network, Global Private Network, Direct Connect

Locations

LON1

Schedule

February 25, 2024 07:00 - May 3, 2024 18:00 UTC



February 25, 2024 07:00 UTC
[Update] The scheduled maintenance has begun.

Servers.com website




Operational

Portal - portal.servers.com




Operational

Ticket/e-mail system




Operational

Public network




Planned Maintenance

Global Private Network




Planned Maintenance

Direct Connect




Planned Maintenance

Power system




Operational

Cloud servers




Operational

Cloud storage




Operational

DNS resolver




Operational

Load balancers




Operational

Firewalls




Operational

Kubernetes




Operational

Public API




Operational

VPN to DRAC




Operational

VPN to Global Private Network




Operational

Authoritative DNS




Operational

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