Incident Status

Redundancy lost

Components

Public network

Locations

LUX1, LUX2



October 10, 2024 16:22 UTC
[Investigating] We have detected a failure at one of the public network core switches. All customer servers are available via the public and private network, but redundancy has been temporarily lost at some segments of our network. Our engineers are carrying out diagnostics and emergency recovery works. We don't expect any downtime; however, there is a high risk due to the nature of these works. We will update the status as soon as we get any new information.
Power system maintenancePlanned Maintenance

Description

The data center has scheduled maintenance of the uninterruptible power supply (UPS) systems in the listed location. The power feed redundancy status will stay the same during the maintenance, but the battery protection will be temporarily reduced. Unavailability of your servers is not expected.

Components

Power system

Locations

SJC2

Schedule

September 30, 2024 14:00 - October 26, 2024 08:00 UTC



September 30, 2024 14:00 UTC
[Update] The scheduled maintenance has begun.
Power feed maintenancePlanned Maintenance

Description

The power feed maintenance has been scheduled in the listed location. During the maintenance, power generators of power feeds in this location will be tested. Unavailability of your servers is not expected.

Components

Power system

Locations

SJC2

Schedule

October 14, 2024 14:00 - December 21, 2024 08:45 UTC



October 14, 2024 14:00 UTC
[Update] The scheduled maintenance has begun.

Servers.com website




Operational

Portal - portal.servers.com




Operational

Ticket/e-mail system




Operational

Public network




Redundancy lost

Global Private Network




Operational

Direct Connect




Operational

Power system




Planned Maintenance

Cloud servers




Operational

Cloud storage




Operational

DNS resolver




Operational

Load balancers




Operational

Firewalls




Operational

Kubernetes




Operational

Public API




Operational

VPN to DRAC




Operational

VPN to Global Private Network




Operational

Authoritative DNS




Operational

Cooling system




Operational

Scheduled Maintenance

Power feed maintenancePlanned Maintenance

Schedule

October 17, 2024 06:00 - 15:00 UTC

Components

Power system

Locations

AMS1, AMS3

Description

The power feed maintenance has been scheduled in the listed locations. During the maintenance, power generators of power feeds in these locations will be tested. Unavailability of your servers is not expected.
Power feeds maintenancePlanned Maintenance

Schedule

October 17, 2024 06:30 - 13:00 UTC

Components

Power system

Locations

AMS1, AMS3

Description

During the maintenance, power transformers of power feeds in these locations will be tested. Unavailability of your servers is not expected.

Schedule

October 17, 2024 07:00 - 08:00 UTC

Components

Portal - portal.servers.com

Locations

Global

Description

We have scheduled maintenance of the portal.servers.com customer portal. During the works, search function on Portal will be unavailable for up to 30 minutes. Availability of your servers and other services will not be affected.

Servers.com | Privacy | Legal