Servers.com System Status

Cooling issues in our datacenterOperational

Incident Status

Operational

Components

Cooling system

Locations

DFW3

July 11, 2025 04:03 UTC

[Investigating] We have registered an issue with the cooling system in the listed location. Customers may observe alerts about overheating in the iDRAC of the servers. Currently, our engineers are diagnosing the source of the issue. We will update the status as soon as we get more information.

Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed location. During the maintenance, load bank and power generators of power feeds in this location will be maintained. Unavailability of your servers is not expected.

Components

Power system

Locations

SIN2

Schedule

July 1, 2025 00:00 - July 27, 2025 16:00 UTC

July 1, 2025 00:00 UTC

[Update] The scheduled maintenance has begun.

Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed locations. During the maintenance, power generators of power feeds in these locations will be tested. Unavailability of your servers is not expected.

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Schedule

July 7, 2025 05:00 - July 11, 2025 17:00 UTC

July 11, 2025 17:00 UTC

[Update] The data center has extended the maintenance. We will inform you as soon as the maintenance is complete.

July 7, 2025 05:17 UTC

[Update] The scheduled maintenance has begun.

Power system maintenancePlanned Maintenance

Description

The data center has scheduled an emergency power feed maintenance in the listed locations. During the maintenance, data center engineers will perform maintenance and verify the proper operation and functionality of the uninterruptible power supply (UPS). Unavailability of your servers is not expected.

Components

Power system

Locations

DFW1, DFW2, DFW3, DFW4

Schedule

July 12, 2025 12:00 - 23:00 UTC

July 12, 2025 12:00 UTC

[Update] The emergency maintenance has begun.

Servers.com website

Global

Operational

Portal - portal.servers.com

Global

Operational

Ticket/e-mail system

Global

Operational

Public network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Global Private Network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Direct Connect

AMS1 AMS2 AMS3 AMS5 AMS6 AMS7 DFW4 DFW5 HKG1 LON1 LUX1 MIA1 SJC2 WAS3

Operational

Power system

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Planned Maintenance

Cloud servers

Amsterdam - az1 Amsterdam - az2 Amsterdam - az3 Amsterdam - az4 Dallas Luxembourg Washington San Jose Singapore

Operational

Cloud storage

Amsterdam Dallas Luxembourg Singapore

Operational

DNS resolver

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Load balancers

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW3 DFW4 DFW5 HKG1 LUX1 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS3

Operational

Firewalls

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW3 DFW4 DFW5 LON1 LUX1 MIA1 SIN1 SJC1 SJC2 WAS1 WAS3

Operational

Kubernetes

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW3 DFW4 DFW5 LUX1 MIA1 SIN1 SJC1 WAS1 WAS3

Operational

Public API

Global

Operational

VPN to DRAC

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

VPN to Global Private Network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Authoritative DNS

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Cooling system

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Scheduled Maintenance

Power feed maintenancePlanned Maintenance

Schedule

July 13, 2025 05:00 - 11:00 UTC

Components

Power system

Locations

LON1

Description

The data center has scheduled power feed maintenance in the listed location. During the maintenance, power generators of power feeds in this location will be tested. Unavailability of your servers is not expected.

Power feed maintenancePlanned Maintenance

Schedule

July 14, 2025 06:00 - 19:00 UTC

Components

Power system

Locations

LON1

Description

The data center has scheduled power greed maintenance in the listed location. During the works, data center engineers will perform Uninterruptible Power Supply (UPS) maintenance. Unavailability of your servers is not expected.

Management network core switch maintenancePlanned Maintenance

Schedule

July 14, 2025 15:00 - 19:00 UTC

Components

VPN to DRAC

Locations

HKG1

Description

We have detected a malfunction in one of the core management network switches in the listed location. We have scheduled a switch reboot to restore normal service operations. Unavailability of your servers via the private and public networks is not expected. However, the following impact is expected during the works: - unavailability of the iDRAC and VNC console for up to 30 minutes; - unavailability of the servers management at portal.servers.com.

Power system maintenancePlanned Maintenance

Schedule

July 14, 2025 23:00 - July 16, 2025 13:00 UTC

Components

Power system

Locations

MIA1

Description

The data center has scheduled power system maintenance in the listed location. During the works, one of the power feeds and the power distribution units (PDUs) connected to it will be de-energized. This means that for the servers connected to these PDUs, you will observe the loss of one of the power supply units. The works will be carried out in two stages: Stage 1: July 14, 2025, 23:00 - July 15, 2025, 13:00 (UTC); Stage 2: July 15, 2025, 23:00 - July 16, 2025, 13:00 (UTC). Unavailability of your servers via the private and public networks is not expected.

Power system maintenancePlanned Maintenance

Schedule

July 15, 2025 06:00 - July 17, 2025 18:00 UTC

Components

Power system

Locations

LON1

Description

The data center has scheduled preventive maintenance of the uninterruptible power supplies (UPS) in the listed location. The power feed redundancy status will stay the same during the maintenance, but the battery protection will be temporarily reduced. The works will be carried out in three stages: Stage 1: July 15, 2025, 06:00 - 18:00 (UTC); Stage 2: July 16, 2025, 06:00 - 18:00 (UTC); Stage 3: July 17, 2025, 06:00 - 18:00 (UTC). Unavailability of your servers is not expected.

Power feed maintenancePlanned Maintenance

Schedule

July 16, 2025 05:00 - 17:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Description

The data center has scheduled an uninterruptible power supply (UPS) maintenance in the listed locations. The power feed redundancy status will stay the same during the maintenance, but the battery protection will be temporarily reduced. Unavailability of your servers is not expected.

Power system maintenancePlanned Maintenance

Schedule

July 16, 2025 06:00 - 19:00 UTC

Components

Power system

Locations

LON1

Description

The data center has scheduled power system maintenance in the listed location. During the works, data center engineers will perform uninterruptible power supply (UPS) maintenance. Unavailability of your servers is not expected.

StatusHistory