Ticket system maintenancePlanned Maintenance

Description

We have scheduled an upgrade of our Ticket system cluster. This will improve the stability of the system. The maintenance will not affect the availability of dedicated and cloud servers via the network and the operation of our other services. Restrictions will only affect requests to the support team created via portal.servers.com or via email to support@servers.com and sales@servers.com. At the specified time, we will not be able to: - receive your requests and respond to requests created earlier. We will give all answers to existing tasks after the maintenance is completed. - process requests created via portal.servers.com to change the configuration of disks and RAM for dedicated servers. You will still be able to contact us via chat at servers.com website or Telegram (t.me/serverssupportbot).

Components

Ticket/e-mail system

Locations

Global

Schedule

December 4, 2021 08:00 - 15:00 UTC


December 4, 2021 08:00 UTC
[Update] The scheduled maintenance has begun.

Our websites




Operational

Our portals




Operational

Ticket/e-mail system




Planned Maintenance

Public network




Operational

Global Private Network




Operational

Direct Connect




Operational

Power system




Operational

Cloud servers




Operational

Cloud storage




Operational

DNS




Operational

Load balancers




Operational

Firewalls




Operational

Kubernetes




Operational

Public API




Operational

VPN to DRAC




Operational

VPN to Global Private Network




Operational

Scheduled Maintenance

Emergency network maintenance on the core routerPlanned Maintenance

Schedule

December 6, 2021 01:30 - December 7, 2021 04:00 UTC

Components

Public network, Global Private Network

Locations

SIN1

Description

We have scheduled maintenance on one of the core routers in the mentioned location. During the maintenance, we will replace one of the line cards of the core router. The maintenance is split into two stages: Stage 1: December 6, 2021 01:30 UTC - 04:30 UTC Stage 2: December 7, 2021 01:00 UTC - 04:00 UTC During the works, unavailability of your servers is not expected. However, during Stage 2, you may observe RTT (round-trip delay time) increase and packet loss via the public and global private (GPN) networks.
Power grid maintenancePlanned Maintenance

Schedule

December 6, 2021 07:00 - 09:00 UTC

Components

Power system

Locations

MOW1

Description

Power grid maintenance has been scheduled in the mentioned location. During the works, the racks will be powered by another DRUPS. The works do not imply any downtime but will cause a lower power redundancy level.
Cloud storage maintenancePlanned Maintenance

Schedule

December 7, 2021 10:00 - 12:00 UTC

Components

Cloud storage

Locations

Dallas

Description

We have scheduled Cloud storage service maintenance in the mentioned region. These works will include software update to improve stability of the cloud platform. During the maintenance, the following impact on the Cloud storage is expected for up to 30 minutes: - unavailability of the files in your private cloud storage; - unavailability of the OpenStack API and management via portal.servers.com for both private and public storage; - unavailability of the Dallas cloud region in the Cloud Storage section at portal.servers.com. The works do not affect the availability of the files by direct URLs for the public storage and the files by temporary URLs for the private storage.
Infrastructure service maintenancePlanned Maintenance

Schedule

December 9, 2021 08:00 - 11:00 UTC

Components

VPN to DRAC

Locations

AMS1

Description

We have scheduled maintenance works on the core management network switches in the listed location. Unavailability of your servers via the public and private networks is not expected. Server management via portal.servers.com will be unavailable during the works. Also, due to the nature of the works performed, iDRAC and VNC console will be unavailable for up to 2 hours during the works.