Network connectivity issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Public network, Global Private Network

Locations

HKG1, SIN1, SIN2



April 21, 2024 11:29 UTC
[Investigating] Now we are observing cable damages that caused network issues. The backbone network provider is already working on repairing the cables. We will update the status as soon as the cables are repaired and normal network operation is restored.

April 19, 2024 18:32 UTC
[Investigating] We have detected network issues between the listed locations and our others locations. Customers may observe increasing network latency, partial or full packet loss on direction from the Asian region. The network within the Asian region works without any issues. Our engineers are carrying out diagnostics and emergency maintenance works. To help us figure out the sources of the issue, send your diagnostic data with the following information: 1. Your current source IP address. 2. Your destination IP address. 3. Output of the traceroute / ping / mtr utility from the location where there are delays to your server. Read more information here: https://www.servers.com/knowledge/linux-administration/how-to-provide-the-technical-support-team-with-network-diagnostic-results We will update the status as soon as we get any new information.
Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed location. During the works, data center engineers will perform UPS battery replacement on one of the power feeds. Unavailability of your servers is not expected.

Components

Power system

Locations

LUX1

Schedule

June 23, 2024 22:00 - July 22, 2024 22:00 UTC



June 23, 2024 22:00 UTC
[Update] The scheduled maintenance has begun.
Power grid maintenancePlanned Maintenance

Description

The Evoque data center has scheduled power grid maintenance in the listed locations. During the works, data center engineers will upgrade the power system. Unavailability of your servers is not expected.

Components

Power system

Locations

WAS1, WAS2

Schedule

June 24, 2024 10:00 - July 31, 2024 23:00 UTC



June 24, 2024 10:00 UTC
[Update] The scheduled maintenance has begun.

Servers.com website




Operational

Portal - portal.servers.com




Operational

Ticket/e-mail system




Operational

Public network




Partial Service Disruption

Global Private Network




Partial Service Disruption

Direct Connect




Operational

Power system




Planned Maintenance

Cloud servers




Operational

Cloud storage




Operational

DNS resolver




Operational

Load balancers




Operational

Firewalls




Operational

Kubernetes




Operational

Public API




Operational

VPN to DRAC




Operational

VPN to Global Private Network




Operational

Authoritative DNS




Operational

Scheduled Maintenance

Power grid maintenancePlanned Maintenance

Schedule

July 22, 2024 05:00 - 17:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Description

The data center has scheduled power grid maintenance in the listed locations. During the works, data center engineers will perform maintenance on several generators. Only one generator will be maintained at a time. Spare generators will be standing by and providing full backup in case of emergency. Unavailability of your servers is not expected.
Cloud platform maintenancePlanned Maintenance

Schedule

July 23, 2024 01:00 - 08:00 UTC

Components

Cloud servers

Locations

Amsterdam - az1

Description

We have scheduled Cloud platform maintenance in the listed region. This will improve stability and security of the cloud platform. During the maintenance, cloud servers will be unavailable via the public, local and global private networks for up to 10 minutes. Management of the cloud servers will be unavailable via: - OpenStack API for up to two hours; - portal.servers.com or Public API for up to seven hours.
Power feed maintenancePlanned Maintenance

Schedule

July 23, 2024 03:00 - 08:00 UTC

Components

Power system

Locations

DFW1, DFW2, DFW3, DFW4

Description

The data center has scheduled emergency power feed maintenance in the listed locations. During the maintenance, power generators of power feeds in these locations will be tested. Unavailability of your servers is not expected.
Cloud platform maintenancePlanned Maintenance

Schedule

July 24, 2024 01:00 - 08:00 UTC

Components

Cloud servers

Locations

Amsterdam - az2

Description

We have scheduled Cloud platform maintenance in the listed region. This will improve stability and security of the cloud platform. During the maintenance, cloud servers will be unavailable via the public, local and global private networks for up to 10 minutes. Management of the cloud servers will be unavailable via: - OpenStack API for up to two hours; - portal.servers.com or Public API for up to seven hours.

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