Servers.com System Status

Network connectivity issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Global Private Network

Locations

HKG1

July 18, 2026 12:56 UTC

INVESTIGATING

We have detected private network issues between the listed location and our others locations. Customers may observe RTT deviations and packet loss on this direction. Our engineers are carrying out diagnostics and emergency maintenance works. To help us figure out the sources of the issue, send your diagnostic data with the following information: 1. Your current source IP address. 2. Your destination IP address. 3. Output of the traceroute / ping / mtr utility from the location where there are delays to your server. Read more information here: https://www.servers.com/knowledge/linux-administration/how-to-provide-the-technical-support-team-with-network-diagnostic-results We will update the status as soon as we get any new information.

Power feed maintenancePlanned Maintenance

Description

The power substation feeding the data center has scheduled power feed maintenance in the listed location. During the works, the data center will be transferred to generators. Unavailability of your servers is not expected.

Components

Power system

Locations

SAO1

Schedule

June 22, 2026 11:00 - July 6, 2026 03:00 UTC

July 3, 2026 18:44 UTC

UPDATE

The power feed maintenance has been extended until July 20, 03:00 UTC.

June 30, 2026 18:53 UTC

UPDATE

The power feed maintenance has been extended until July 13, 03:00 UTC.

June 22, 2026 11:00 UTC

UPDATE

The scheduled maintenance has begun.

June 17, 2026 11:50 UTC

UPDATE

The power feed maintenance has been rescheduled for June 22, 11:00 UTC.

June 17, 2026 11:02 UTC

UPDATE

The scheduled maintenance has begun.

Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed location. During the maintenance, power generators of power feeds in this location will be tested. Unavailability of your servers is not expected.

Components

Power system

Locations

SIN2

Schedule

July 1, 2026 00:00 - July 27, 2026 16:00 UTC

July 1, 2026 00:00 UTC

UPDATE

The scheduled maintenance has begun.

Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed locations. During the works, uninterruptible power supply (UPS) in these locations will be maintained. Unavailability of your servers is not expected.

Components

Power system

Locations

LUX1, LUX2

Schedule

July 6, 2026 06:00 - July 24, 2026 17:00 UTC

July 6, 2026 06:00 UTC

UPDATE

The scheduled maintenance has begun.

Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed location. During the works, uninterruptible power supply (UPS) in this location will be maintained. Unavailability of your servers is not expected.

Components

Power system

Locations

DFW5

Schedule

July 6, 2026 12:00 - September 5, 2026 01:00 UTC

July 6, 2026 12:00 UTC

UPDATE

The scheduled maintenance has begun.

Servers.com website

Global

Operational

Portal - portal.servers.com

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 AMS8 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 NYC1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 WAS4 Global

Operational

Ticket/e-mail system

Global

Operational

Public network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 AMS8 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 NYC1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 WAS4

Operational

Global Private Network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 AMS8 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 NYC1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 WAS4

Partial Service Disruption

Direct Connect

AMS1 AMS2 AMS3 AMS5 AMS6 AMS7 AMS8 DFW4 DFW5 HKG1 LON1 LUX1 MIA1 NYC1 SAO1 SJC2 SJC3 WAS3 WAS4

Operational

Power system

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 AMS8 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 NYC1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 WAS4

Planned Maintenance

Cloud servers

Amsterdam - az1 Amsterdam - az2 Amsterdam - az3 Amsterdam - az4 Dallas Luxembourg Washington San Jose Singapore

Operational

Cloud storage

Amsterdam Dallas Luxembourg Singapore

Operational

DNS resolver

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 AMS8 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 NYC1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 WAS4

Operational

Load balancers

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 AMS8 DFW1 DFW3 DFW4 DFW5 HKG1 LUX1 MIA1 NYC1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS3 WAS4

Operational

Firewalls

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 AMS8 DFW1 DFW3 DFW4 DFW5 LON1 LUX1 MIA1 NYC1 SIN1 SJC1 SJC2 SJC3 WAS1 WAS3 WAS4

Operational

Kubernetes

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 AMS8 DFW1 DFW3 DFW4 DFW5 LUX1 MIA1 NYC1 SAO1 SIN1 SJC1 SJC3 WAS1 WAS3 WAS4

Operational

Public API

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 AMS8 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 NYC1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 WAS4 Global

Operational

VPN to DRAC

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 AMS8 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 NYC1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 WAS4

Operational

VPN to Global Private Network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 AMS8 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 NYC1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3

Operational

Authoritative DNS

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 AMS8 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 NYC1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 WAS4

Operational

Cooling system

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 AMS8 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 MIA1 NYC1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 WAS4

Operational

Scheduled Maintenance

Power feed maintenancePlanned Maintenance

Schedule

July 18, 2026 22:00 - July 19, 2026 13:00 UTC

Components

Power system

Locations

SIN2

Description

The data center has scheduled power system maintenance in the listed location. During the works, one of the power feeds and the power distribution units (PDUs) connected to it will be de-energized. This means that for servers connected to these PDUs, you will observe the loss of one of the power supply units. Unavailability of dedicated servers via the private and public networks is not expected.

Power feed maintenancePlanned Maintenance

Schedule

July 20, 2026 05:00 - 17:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Description

Power feed maintenancePlanned Maintenance

Schedule

July 20, 2026 11:00 - July 23, 2026 01:00 UTC

Components

Power system

Locations

WAS3, WAS4

Description

Power feed maintenancePlanned Maintenance

Schedule

July 21, 2026 00:00 - July 23, 2026 13:00 UTC

Components

Power system

Locations

SIN2

Description

Infrastructure switches maintenancePlanned Maintenance

Schedule

July 22, 2026 08:00 - 13:00 UTC

Components

Portal - portal.servers.com, Public API, VPN to DRAC

Locations

NYC1

Description

We have scheduled maintenance of the infrastructure switches in the listed location. During the works, we will update software of the network equipment to increase stability of our infrastructure. Unavailability of your servers or any impact is not expected. However, due to the nature of the works, there is a risk of the following impact for up to one hour in the worst case: - unavailability of VNC console and server management via the portal.servers.com control panel and the Public API; - suspension of all pending processes in the portal.servers.com control panel (OS reinstallation, ordering new or changing current services); - unavailability of the VPN to DRAC service.

Power feed maintenancePlanned Maintenance

Schedule

July 23, 2026 06:00 - 11:00 UTC

Components

Power system

Locations

LUX1, LUX2

Description

The data center has scheduled power feed maintenance in the listed locations. During the maintenance, power generators in these locations of power feeds will be maintained. Unavailability of your servers is not expected.

Power feed maintenancePlanned Maintenance

Schedule

July 23, 2026 06:00 - 15:00 UTC

Components

Power system

Locations

AMS1, AMS3, AMS8

Description

Power feed maintenancePlanned Maintenance

Schedule

July 25, 2026 12:00 - 22:00 UTC

Components

Power system

Locations

DFW1, DFW2, DFW3, DFW4

Description

Power feed maintenancePlanned Maintenance

Schedule

July 26, 2026 13:00 - August 4, 2026 02:00 UTC

Components

Power system

Locations

SJC1, SJC2, SJC3

Description

The data center has scheduled power feed maintenance in the listed locations. During the maintenance, power generators of power feeds in these locations will be tested. Unavailability of your servers is not expected.

June 28, 2026 23:22 UTC

UPDATE

The data center postponed the scheduled maintenance due to technical reasons. The maintenance is now scheduled on July 26, 2026 13:00 (UTC).

May 27, 2026 17:09 UTC

UPDATE

The data center postponed the scheduled maintenance due to technical reasons. The maintenance is now scheduled on June 29, 2026 14:00 (UTC).

Power feed maintenancePlanned Maintenance

Schedule

July 28, 2026 05:00 - 17:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Description

Power feed maintenancePlanned Maintenance

Schedule

July 28, 2026 11:00 - July 29, 2026 00:00 UTC

Components

Power system

Locations

SAO1

Description

The data center has scheduled power feed maintenance in the listed location. During the maintenance, power generators in this location of power feeds will be maintained. Unavailability of your servers is not expected.

StatusHistory