Servers.com System Status

Network core switch issuesRedundancy lost

Incident Status

Redundancy lost

Components

Public network

Locations

LUX1, LUX2

October 10, 2024 16:22 UTC

[Investigating] We have detected a failure at one of the public network core switches. All customer servers are available via the public and private network, but redundancy has been temporarily lost at some segments of our network. Our engineers are carrying out diagnostics and emergency recovery works. We don't expect any downtime; however, there is a high risk due to the nature of these works. We will update the status as soon as we get any new information.

Power system maintenancePlanned Maintenance

Description

The data center has scheduled maintenance of the uninterruptible power supply (UPS) systems in the listed location. The power feed redundancy status will stay the same during the maintenance, but the battery protection will be temporarily reduced. Unavailability of your servers is not expected.

Components

Power system

Locations

SJC2

Schedule

September 30, 2024 14:00 - October 26, 2024 08:00 UTC

September 30, 2024 14:00 UTC

[Update] The scheduled maintenance has begun.

Power feed maintenancePlanned Maintenance

Description

The power feed maintenance has been scheduled in the listed location. During the maintenance, power generators of power feeds in this location will be tested. Unavailability of your servers is not expected.

Components

Power system

Locations

SJC2

Schedule

October 14, 2024 14:00 - December 21, 2024 08:45 UTC

October 14, 2024 14:00 UTC

[Update] The scheduled maintenance has begun.

Servers.com website

Global

Operational

Portal - portal.servers.com

Global

Operational

Ticket/e-mail system

Global

Operational

Public network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Redundancy lost

Global Private Network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Direct Connect

AMS1 AMS2 AMS3 AMS5 AMS6 DFW4 HKG1 LON1 LUX1 MIA1 SJC2 WAS3

Operational

Power system

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Planned Maintenance

Cloud servers

Amsterdam - az1 Amsterdam - az2 Amsterdam - az3 Amsterdam - az4 Dallas Luxembourg Washington San Jose Singapore

Operational

Cloud storage

Amsterdam Dallas Luxembourg Singapore

Operational

DNS resolver

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Load balancers

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW3 DFW4 HKG1 LUX1 MIA1 SIN1 SIN2 SJC1 WAS1 WAS3

Operational

Firewalls

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW3 DFW4 LON1 LUX1 MIA1 SIN1 SJC1 SJC2 WAS1 WAS3

Operational

Kubernetes

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW3 DFW4 LUX1 MIA1 SIN1 SJC1 WAS1 WAS3

Operational

Public API

Global

Operational

VPN to DRAC

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

VPN to Global Private Network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Authoritative DNS

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Cooling system

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Scheduled Maintenance

Power feed maintenancePlanned Maintenance

Schedule

October 17, 2024 06:00 - 15:00 UTC

Components

Power system

Locations

AMS1, AMS3

Description

The power feed maintenance has been scheduled in the listed locations. During the maintenance, power generators of power feeds in these locations will be tested. Unavailability of your servers is not expected.

Power feeds maintenancePlanned Maintenance

Schedule

October 17, 2024 06:30 - 13:00 UTC

Components

Power system

Locations

AMS1, AMS3

Description

During the maintenance, power transformers of power feeds in these locations will be tested. Unavailability of your servers is not expected.

Portal.servers.com website maintenancePlanned Maintenance

Schedule

October 17, 2024 07:00 - 08:00 UTC

Components

Portal - portal.servers.com

Locations

Global

Description

We have scheduled maintenance of the portal.servers.com customer portal. During the works, search function on Portal will be unavailable for up to 30 minutes. Availability of your servers and other services will not be affected.

StatusHistory