Network connectivity issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Global Private Network

Locations

DFW1, DFW2, DFW3, WAS1, WAS2


December 1, 2023 12:13 UTC
[Investigating] Our engineers found no network issues on our part, and have contacted the backbone network provider who is responsible for part of the route. We will update the status as soon as the network operation is restored or we get any new information.

November 30, 2023 10:14 UTC
[Investigating] We have detected network issues between the WAS1-2 and DFW1-3 locations. Customers may observe increasing network latency, partial or full packet loss via Global Private Network (GPN) on this direction. Our engineers are carrying out diagnostics and emergency maintenance works. To help us figure out the sources of the issue, send your diagnostic data with the following information: 1. Your current source IP address. 2. Your destination IP address. 3. Output of the traceroute / ping / mtr utility from the location where there are delays to your server. Read more information here: https://www.servers.com/knowledge/linux-administration/how-to-provide-the-technical-support-team-with-network-diagnostic-results. We will update the status as soon as we get any new information.
Network connectivity issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Public network

Locations

SIN1


November 29, 2023 15:12 UTC
[Identified] Now we are observing multiple cable damages that caused network issues. The backbone network provider is already working on repairing the cables. We will update the status as soon as the cables are repaired and normal network operation is restored.

October 23, 2023 00:00 UTC
[Investigating] We have detected network issues in the listed location. Customers may observe increasing network latency, partial or full packet loss on this direction. Our engineers are carrying out diagnostics and emergency maintenance works. To help us figure out the sources of the issue, send your diagnostic data with the following information: 1. Your current source IP address. 2. Your destination IP address. 3. Output of the traceroute / ping / mtr utility from the location where there are delays to your server. Read more information here: https://www.servers.com/knowledge/linux-administration/how-to-provide-the-technical-support-team-with-network-diagnostic-results. We will update the status as soon as we get any new information.

Servers.com website




Operational

Portal - portal.servers.com




Operational

Ticket/e-mail system




Operational

Public network




Partial Service Disruption

Global Private Network




Partial Service Disruption

Direct Connect




Operational

Power system




Operational

Cloud servers




Operational

Cloud storage




Operational

DNS resolver




Operational

Load balancers




Operational

Firewalls




Operational

Kubernetes




Operational

Public API




Operational

VPN to DRAC




Operational

VPN to Global Private Network




Operational

Authoritative DNS




Operational

Scheduled Maintenance

Cloud platform maintenancePlanned Maintenance

Schedule

December 5, 2023 02:00 - 06:00 UTC

Components

Cloud servers, Cloud storage

Locations

Singapore

Description

We have scheduled Cloud platform maintenance in the listed region. During the works, we will reboot the core network switch in the cloud region to fix its hardware issues and improve stability of the cloud platform. Unavailability of the cloud servers is not expected. Access to files in the cloud storages will be interrupted for a short term and then customers may observe minimal performance degradation in the cloud storage read/write operations. Management of the cloud servers and cloud storage via OpenStack API will be unavailable during the maintenance. Also, the Singapore cloud region in the Cloud Storage and Cloud Servers sections will be unavailable at portal.servers.com. Due to the nature of the works performed, cloud servers and files in cloud storages may be unavailable for up to one hour in the worst case.
Power grid maintenancePlanned Maintenance

Schedule

December 5, 2023 06:00 - 18:30 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5

Description

The data center has scheduled power feed maintenance in the listed locations. During the works, data center engineers will perform maintenance on one of the generators. One of the generators will not be available. The spare generator will be standing by in case of emergency. Unavailability of your servers is not expected.
Power grid maintenancePlanned Maintenance

Schedule

December 6, 2023 06:00 - 19:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5

Description

The data center has scheduled power grid maintenance in the listed locations. During the works, data center engineers will perform maintenance on one of the generators. During the maintenance, the generator will not be available. The spare generator will be standing by in case of any emergency. The maintenance does not imply any downtime, and there is no impact on the power redundancy level in the data center.
Power feed maintenancePlanned Maintenance

Schedule

December 6, 2023 07:00 - 10:00 UTC

Components

Power system

Locations

LUX1, LUX2

Description

The data center has scheduled power feed maintenance in the listed locations. During the maintenance, power generators of power feeds in these locations will be tested. Unavailability of your servers is not expected.
Power grid maintenancePlanned Maintenance

Schedule

December 7, 2023 06:00 - 18:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5

Description

The Iron Mountain data center has scheduled power grid maintenance in the listed locations. During the works, data center engineers will perform maintenance on one of the generators. During the maintenance, the generator will not be available. The spare generator will be standing by in case of emergency. The maintenance does not imply any downtime, and there is no impact on the power redundancy level in the data center.

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