Servers.com System Status

Network connectivity issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Public network, Global Private Network

Locations

HKG1, SIN1, SIN2

April 21, 2024 11:29 UTC

[Investigating] Now we are observing cable damages that caused network issues. The backbone network provider is already working on repairing the cables. We will update the status as soon as the cables are repaired and normal network operation is restored.

April 19, 2024 18:32 UTC

[Investigating] We have detected network issues between the listed locations and our others locations. Customers may observe increasing network latency, partial or full packet loss on direction from the Asian region. The network within the Asian region works without any issues. Our engineers are carrying out diagnostics and emergency maintenance works. To help us figure out the sources of the issue, send your diagnostic data with the following information: 1. Your current source IP address. 2. Your destination IP address. 3. Output of the traceroute / ping / mtr utility from the location where there are delays to your server. Read more information here: https://www.servers.com/knowledge/linux-administration/how-to-provide-the-technical-support-team-with-network-diagnostic-results We will update the status as soon as we get any new information.

Power grid maintenancePlanned Maintenance

Description

The Evoque data center has scheduled power grid maintenance in the listed locations. During the works, data center engineers will upgrade the power system. Unavailability of your servers is not expected.

Components

Power system

Locations

WAS1, WAS2

Schedule

June 24, 2024 10:00 - July 31, 2024 23:00 UTC

June 24, 2024 10:00 UTC

[Update] The scheduled maintenance has begun.

Servers.com website

Global

Operational

Portal - portal.servers.com

Global

Operational

Ticket/e-mail system

Global

Operational

Public network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Partial Service Disruption

Global Private Network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Partial Service Disruption

Direct Connect

AMS1 AMS2 AMS3 AMS5 AMS6 DFW4 HKG1 LON1 LUX1 SJC2 WAS3

Operational

Power system

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Planned Maintenance

Cloud servers

Amsterdam - az1 Amsterdam - az2 Amsterdam - az3 Amsterdam - az4 Dallas Luxembourg Washington San Jose Singapore

Operational

Cloud storage

Amsterdam Dallas Luxembourg Singapore

Operational

DNS resolver

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Load balancers

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW3 DFW4 HKG1 LUX1 SIN1 SJC1 WAS1 WAS3

Operational

Firewalls

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW3 DFW4 LON1 LUX1 SIN1 SJC1 WAS1 WAS3

Operational

Kubernetes

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW3 DFW4 LUX1 SIN1 SJC1 WAS1 WAS3

Operational

Public API

Global

Operational

VPN to DRAC

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

VPN to Global Private Network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Authoritative DNS

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 SIN1 SIN2 SJC1 SJC2 WAS1 WAS2 WAS3

Operational

Scheduled Maintenance

Cloud platform maintenancePlanned Maintenance

Schedule

July 29, 2024 01:00 - 08:00 UTC

Components

Cloud servers

Locations

Luxembourg

Description

We have scheduled Cloud platform maintenance in the listed region. This will improve stability and security of the cloud platform. During the maintenance, cloud servers will be unavailable via the public, local and global private networks for up to 10 minutes. Management of the cloud servers will be unavailable via: - OpenStack API for up to two hours; - portal.servers.com or Public API for up to seven hours.

StatusHistory