Network connectivity issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Public network, Global Private Network

Locations

SIN1, SIN2



April 21, 2024 11:29 UTC
[Investigating] Now we are observing cable damages that caused network issues. The backbone network provider is already working on repairing the cables. We will update the status as soon as the cables are repaired and normal network operation is restored.

April 19, 2024 18:32 UTC
[Investigating] We have detected network issues in the listed locations. Customers may observe increasing network latency, partial or full packet loss on this direction. Our engineers are carrying out diagnostics and emergency maintenance works. To help us figure out the sources of the issue, send your diagnostic data with the following information: 1. Your current source IP address. 2. Your destination IP address. 3. Output of the traceroute / ping / mtr utility from the location where there are delays to your server. Read more information here: https://www.servers.com/knowledge/linux-administration/how-to-provide-the-technical-support-team-with-network-diagnostic-results We will update the status as soon as we get any new information.
Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed location. During the works, data center engineers will perform UPS battery replacement on one of the power feeds. Unavailability of your servers is not expected.

Components

Power system

Locations

LUX1

Schedule

June 23, 2024 22:00 - July 22, 2024 22:00 UTC



June 23, 2024 22:00 UTC
[Update] The scheduled maintenance has begun.
Power grid maintenancePlanned Maintenance

Description

The data center has scheduled power grid maintenance in the listed locations. During the works, data center engineers will perform preventive maintenance on the generators to ensure critical power systems are working properly. The works will be carried out in five stages: Stage 1: June 24, 2024, 05:00 - 15:00 (UTC); Stage 2: June 25, 2024, 05:00 - 15:00 (UTC); Stage 3: June 26, 2024, 05:00 - 15:00 (UTC); Stage 4: June 27, 2024, 05:00 - 15:00 (UTC); Stage 5: June 28, 2024, 05:00 - 15:00 (UTC). Unavailability of your servers is not expected.

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Schedule

June 24, 2024 05:00 - June 28, 2024 15:00 UTC



June 25, 2024 05:09 UTC
[Update] Stage 2 of the scheduled maintenance has begun.

June 24, 2024 15:01 UTC
[Update] Stage 1 of the scheduled maintenance has been completed successfully. Related services are operating normally.

June 24, 2024 05:00 UTC
[Update] Stage 1 of the scheduled maintenance has begun.
Power grid maintenancePlanned Maintenance

Description

The Evoque data center has scheduled power grid maintenance in the listed locations. During the works, data center engineers will upgrade the power system. Unavailability of your servers is not expected.

Components

Power system

Locations

WAS1, WAS2

Schedule

June 24, 2024 10:00 - July 31, 2024 23:00 UTC



June 24, 2024 10:00 UTC
[Update] The scheduled maintenance has begun.

Servers.com website




Operational

Portal - portal.servers.com




Operational

Ticket/e-mail system




Operational

Public network




Partial Service Disruption

Global Private Network




Partial Service Disruption

Direct Connect




Operational

Power system




Planned Maintenance

Cloud servers




Operational

Cloud storage




Operational

DNS resolver




Operational

Load balancers




Operational

Firewalls




Operational

Kubernetes




Operational

Public API




Operational

VPN to DRAC




Operational

VPN to Global Private Network




Operational

Authoritative DNS




Operational

Scheduled Maintenance

Power grid maintenancePlanned Maintenance

Schedule

June 27, 2024 05:00 - 17:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Description

The data center has scheduled power grid maintenance in the listed locations. During the works, data center engineers will perform maintenance of one of the substations to replace plenum switchgear substation to guarantee the continued safe work of the equipment. Unavailability of your servers is not expected.
Power system maintenancePlanned Maintenance

Schedule

June 28, 2024 05:00 - 17:00 UTC

Components

Power system

Locations

AMS2, AMS4, AMS5, AMS6

Description

The data center has scheduled preventive maintenance of the UPS systems in the listed locations. The power feed redundancy status will stay the same during the maintenance, but the battery protection will be temporarily reduced. Unavailability of your servers is not expected.

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