[Identified] Now we are observing multiple cable damages that caused network issues.
The backbone network provider is already working on repairing the cables.
We will update the status as soon as the cables are repaired and normal network operation is restored.
October 23, 2023 00:00 UTC
[Investigating] We have detected network issues in the listed location. Customers may observe increasing network latency, partial or full packet loss on this direction.
Our engineers are carrying out diagnostics and emergency maintenance works.
To help us figure out the sources of the issue, send your diagnostic data with the following information:
1. Your current source IP address.
2. Your destination IP address.
3. Output of the traceroute / ping / mtr utility from the location where there are delays to your server.
Read more information here: https://www.servers.com/knowledge/linux-administration/how-to-provide-the-technical-support-team-with-network-diagnostic-results.
We will update the status as soon as we get any new information.
The data center has scheduled power grid maintenance in the listed location. During the works, data center engineers will perform UPS maintenance.
The maintenance does not imply any downtime and there is no impact on power redundancy level in the data center.
The data center has scheduled network equipment maintenance in the listed location. During the works, data center engineers will be carrying out a full survey of all incoming fiber optic cables into the data center.
Unavailability of your servers via the private and public networks is not expected.
Public network, Global Private Network, Direct Connect