Servers.com System Status

DDoS: Network issuesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Public network

Locations

AMS2, AMS3, LUX2, SJC1, WAS2

December 11, 2025 01:41 UTC

INVESTIGATING

We have detected an attack on some segments of our network in the listed location. Our engineering team is investigating the issue. Customers may observe increasing network latency, partial or full packet loss from some Internet locations to our services. We will post an update as soon as we get more information.

Network connectivity issuesDegraded Performance

Incident Status

Degraded Performance

Components

Global Private Network

Locations

DFW1, DFW2, DFW3, DFW4, DFW5, MIA1, SAO1, SJC1, SJC2, SJC3, WAS1, WAS2, WAS3, WAS4

December 10, 2025 22:25 UTC

INVESTIGATING

We have detected private network issues between the listed locations and other locations in the Europe. Customers may observe RTT deviations and packet loss on this direction. Our engineers are carrying out diagnostics and emergency maintenance works. To help us figure out the sources of the issue, send your diagnostic data with the following information: 1. Your current source IP address. 2. Your destination IP address. 3. Output of the traceroute / ping / mtr utility from the location where there are delays to your server. Read more information here: https://www.servers.com/knowledge/linux-administration/how-to-provide-the-technical-support-team-with-network-diagnostic-results We will update the status as soon as we get any new information.

Power system maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed location. During the maintenance, DEIF controllers of diesel generator set (DGS) will be replaced. Unavailability of your servers is not expected.

Components

Power system

Locations

SIN2

Schedule

October 13, 2025 01:00 - October 31, 2025 15:00 UTC

December 5, 2025 06:58 UTC

UPDATE

The data center has extended the maintenance until January 3, 2026. We will provide the next update when we have new information, but no later than January 3, 2026 15:00 (UTC).

November 24, 2025 13:27 UTC

UPDATE

The data center has extended the maintenance until December 12. We will provide the next update when we have new information, but no later than December 12, 16:00 (UTC).

November 12, 2025 06:32 UTC

UPDATE

The data center has extended the maintenance. We will provide the next update when we have new information, but no later than November 28, 16:00 (UTC).

October 28, 2025 02:26 UTC

UPDATE

Unfortunately, the data center engineers need more time to complete the maintenance. We will provide the next update when we have new information, but no later than November 14, 16:00 (UTC).

October 13, 2025 01:00 UTC

UPDATE

The scheduled maintenance has begun.

Power feed maintenancePlanned Maintenance

Description

The data center has scheduled power feed maintenance in the listed location. During the maintenance, power generators of power feeds in these locations will be tested. Unavailability of your servers is not expected.

Components

Power system

Locations

SIN2

Schedule

December 1, 2025 00:00 - December 27, 2025 16:00 UTC

December 1, 2025 00:00 UTC

UPDATE

The scheduled maintenance has begun.

Power feed maintenancePlanned Maintenance

Description

Components

Power system

Locations

SIN1

Schedule

December 1, 2025 01:00 - January 31, 2026 17:00 UTC

December 1, 2025 01:00 UTC

UPDATE

The scheduled maintenance has begun.

Power system maintenancePlanned Maintenance

Description

The data center has scheduled power system maintenance in the listed location. During the works, the data center will perform maintenance of the uninterruptible power supplies (UPS). Unavailability of your servers is not expected.

Components

Power system

Locations

SIN2

Schedule

December 10, 2025 00:00 - December 11, 2025 13:00 UTC

December 10, 2025 00:00 UTC

UPDATE

The scheduled maintenance has begun.

Servers.com website

Global

Operational

Portal - portal.servers.com

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 Global

Operational

Ticket/e-mail system

Global

Operational

Public network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 WAS4

Partial Service Disruption

Global Private Network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 WAS4

Degraded Performance

Direct Connect

AMS1 AMS2 AMS3 AMS5 AMS6 AMS7 DFW4 DFW5 HKG1 LON1 LUX1 MIA1 SAO1 SJC2 SJC3 WAS3 WAS4

Operational

Power system

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 WAS4

Planned Maintenance

Cloud servers

Amsterdam - az1 Amsterdam - az2 Amsterdam - az3 Amsterdam - az4 Dallas Luxembourg Washington San Jose Singapore

Operational

Cloud storage

Amsterdam Dallas Luxembourg Singapore

Operational

DNS resolver

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 WAS4

Operational

Load balancers

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW3 DFW4 DFW5 HKG1 LUX1 MIA1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS3

Operational

Firewalls

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW3 DFW4 DFW5 LON1 LUX1 MIA1 SIN1 SJC1 SJC2 SJC3 WAS1 WAS3

Operational

Kubernetes

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW3 DFW4 DFW5 LUX1 MIA1 SAO1 SIN1 SJC1 SJC3 WAS1 WAS3 WAS4

Operational

Public API

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 Global

Operational

VPN to DRAC

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 WAS4

Operational

VPN to Global Private Network

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3

Operational

Authoritative DNS

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 DFW5 HKG1 LON1 LUX1 LUX2 MIA1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 WAS4

Operational

Cooling system

AMS1 AMS2 AMS3 AMS4 AMS5 AMS6 AMS7 DFW1 DFW2 DFW3 DFW4 HKG1 LON1 LUX1 LUX2 MIA1 SAO1 SIN1 SIN2 SJC1 SJC2 SJC3 WAS1 WAS2 WAS3 WAS4

Operational

Scheduled Maintenance

Power feed maintenancePlanned Maintenance

Schedule

December 18, 2025 07:00 - 16:00 UTC

Components

Power system

Locations

AMS1, AMS3

Description

The data center has scheduled power feed maintenance in the listed locations. During the maintenance, power generators of power feeds in these locations will be tested. Unavailability of your servers is not expected.

StatusHistory